Sears roofing installation reviews

Our 20 unit townhouse complex contracted Sears to replace our roof, gutters and skylights. There have been some glitches, as expected in any project this size, but they have been excellent at rectifying!!!

I have referred them already to other projects. Sears Roofing is very bad!!!!! You just cannot trust them. When our project started, we already got this mail posted on all our door saying Sears Roofing is bad and their horrible store how Sear Roofing Screwed Up their roof. After they finished our roof and just in a month, our roof got the heavy leak from the skylight window and ruin all our wall and door of our entrance.

It is been almost 3 months and Sears Roofing still not do anything and they already charged us for our roof for 3 months already. What a fair!!!! What I knew from this is they contract out roofing job to some cheap company, and when issues arise, Sears just blamed the contract company and not taking the responsibility. If you are thinking to change your roof, don't consider them, I believed it is not only us suffering their bad service! The reason is because they offered a zero percent financing on the roofing project to pay it up for up to 3 years.

Overall the work was wonderful and we trusted the name sears for their reputation and craftsmanship. Decided to use Sears based on dependablity and solid commitment to quality and service. Contracted team was excellent, they did the work and all was satisfactory.

Highly reccommend Sears if you need your roof redone. Log In. Sign Up. Sears Roofing Roofing. Get A Quote. Learn more. This is the average rating based on homeowner reviews. Sears products are expensive and the district managers and roofers they use are rude and unprofessional. The roof inspector lacked the proper training and did not do a through evaluation.

The roofers did not replace the rotted plywood as was agreed to before we signed our contract with Sears. This resulted in them putting new roofing, poorly done, on rotten plywood. The water damage has grown about three feet in diameter and we have additional cracks in our ceiling.

We are very displeased with Sears and will not be using them in the future. I needed my roof repaired and replaced so I call for a consultation. I received a date, time, and confirmation number for this consultation. I took off from work to meet with the consultant only to have a no-show. Three hours later, I've talked to several different people asking for an explanation but received nothing but changing and conflicting stories.

Finally, they give me an online consultation and pass my project off to financing. Financing takes forever because the online services don't work so we have to send everything through regular mail. Eventually this gets done and I'm in possession of a contract with stated cost and services. The roofers come out on Jan. I'm concerned by this but I'm assured they get them done in a day. Throughout the day, my concern grows because these roofers don't seem to know what the heck they're doing.

They're not removing all rotten wood, they're putting replacement wood in backwards, and the roofer has just told me he ran out of nails and would it be alright to use bigger ones yes, they're bigger, and yes they will poke through the wood.

By the time early evening arrives, I'm greatly concerned because the roofers have torn apart my roof and there are now massive holes and it doesn't look like they'll plug them anytime soon remember the predicted winter storm. I'm assured this will be done and sure enough they are still working when it's pitch dark.

Unfortunately, they lied. They didn't replace the wood and fill the holes, and they left without telling us. For some reason they didn't think fixing holes they made was a greater priority than putting tiles down on the porch. No, on the eve of a winter storm, we get old, thin, and torn tarp.

We wake up the next morning to find they can't even get a tarp right because it's blown off and we now have snow and sleet pouring in on the second floor. Then there's the mess they left in the yard I had two nails go through my shoes and stab my foot. I get the job isn't done so tools and material are left behind, but for God's sake, set it aside and out of the way! The second floor rooms, where they tore apart the roof, are covered in debris dirt, nails, tile, and wood because they made no effort to protect the interior of the house.

Considering it's freezing outside, I have snow and sleet pouring in, and I have two elderly parents with me, I call the project manager to get some help. I leave messages because he doesn't answer.

Hours go by so I call headquarters in FL. Eventually the folks in Houston sent out a window installer not the roofers and this poor guy had to get up on the icy roof to nail down tarp. Of course, tarp won't do squat when it comes to the freezing cold air now entering my house through the holes they left so my heater runs non-stop for two days and two nights I noticed Sears isn't at all interested in paying my electric bill just to maintain a temp of 60 degrees.

Wary of the quality of the roofers, I would like the project manager to take a look at the work but Sears advertised "we'll be with you every step of the way and a Sears Home Service person will walk your grounds and inspect the installment with you" is crap at least I think it is because I've received conflicting statements about that as well.

My project manager told me he'd be out at the end of the week for sure but never showed. In fact, despite my concerns and request, no one from Sears has any intention of inspecting this job. They do, however, pressure their customers into signing a release document that states you, the customer, agree that the job is correct and complete.

I was handed this document by the roofer the night he finished the roof. Imagine, I'm supposed to legally release him when it's pitch black out and I can't even see the roof, never mind I'm not a roofer and expected a Sears representative to inspect the finished project first. Surprise, surprise, I still don't have the receipt. I called Sears headquarters again and asked why and a clueless woman tells me customers don't get receipts because they aren't purchasing the material.

And so I'm still in limbo I refuse to sign and send the new financial contract without the receipts. When I made this plain to them, I got a call and someone told me a Sears representative would be out on Monday to answer my questions and deal with my concerns.

The only person that showed up yesterday was the same roofer I have concerns about and he told me he can't answer and Sears related questions at all. All he was there to do was remove the old satellite dish his guys left hanging off the side of my house hanging by a wire right in front of a window. You can e-mail, call, and explain to anyone and everyone and you get the same thing I have no idea if this roof was done correctly and I have no idea what policy Sears follows. Apparently, it isn't the policy they describe on their site or via the consultation.

God I wish I'd seen these reviews earlier. I've had nothing but problems ever since I put it on. Then they send me a man who can't walk you should probably be retired to come and look at a leak on my roof!

Not that he brought a ladder or anything. So I called them. Made them send out somebody else. Mind you this took months to get anybody out here.

They came and looked on there and said that the boot wasn't fitting correctly and they put a new one on. Months later the same leak appeared. I'm never calling them again to come out and look at it! So I called another roofing company who took a lot of pictures of how poorly they constructed the roof.

How the boots were all fit incorrectly or never changed out, they used putty which rain and weather quickly destroyed which is why it's leaking again, and the shingles are not overlapping!

That's kind of the whole point is for them to overlap so it can't get onto the wood of the house! The only thing they warranty for you is a manufacturer's warranty nothing to do with the labor!

This is my first house. I don't know much about repairing a home and they took advantage of me being a stupid female! I'll never ever give them any business ever again on anything that they do! Not a product not a repair nothing.

In , I contacted Sears because I wanted to switch my insurance with my insurance company. They came out to inspect and said my roof was lifting. I have called and called and called and I had gotten no response, or follow up to come out and look at this roof so that I can go with a cheaper insurance company. It's , I still and contacting their company to follow up with this warranty. I used this company because I felt like it was a household name and I would get a quality roofing experience.

This has been the worst. I am contacting the president of the company because this is very frustrating and they are not responding but they got my money for this lifting roof. It was understood by the salesman that this would be my home and I would get a thirty year warranty. This was another reason we choose Sears, because of the longevity of the company.

With my age, you get the point, I wouldn't be a sixty year old woman on top of a house trying to fix a roof. I am forty now. Let's just say that my experience was not very pleasant. The company that put on the roof has over 33 complaints with the BBB. I found this out this year and was very shocked that sears would use this company.

During the process of my roof being installed, my copper wiring to my AC was punctured, meaning my AC was not working, in Florida, in September, where there are no longer seasons.

It was hot. I am not an AC person, but something happened and after the wiring was fixed and the freon was replaced an adaptor all of the sudden stopped working. I had to buy a new AC. Well, since the AC man had to cut in my eaves there was a big hole. The contractor came out upset cause yet again he was at my house.

He replaced the eaves. I was willing to pay extra for the Sears name and warranty. I'll never do that again. Think twice before you use Sears Home Services! Was told I would get special financing 12 months no interest, I got nothing. Tried to contact customer service or management, I got nothing. We received so far about eight quotes. Tried to sell us things we didn't even need.

The roof was put on This is not the first complaint, we had leaks in the roof so bad had to fix the ceiling inside the first time. Now it is leaking bad around the chimney. The day following the installation, I contacted Sears expressing my concerns about the location of the Maxi Vent they had installed. The salesman came to see and insisted the ventilation was fine. This summer I noticed the shingles are cooked, curling, breaking and leaking.

I get huge ice dams in the winter, causing water to back up and drip inside. Cause: Their own representative finally came to inspect it in July 09 and told me that the ventilation they installed is done incorrectly, causing excessive heat build up in the attic, and it is Sears' responsibility. He also said that they would fix the ventilation and reshingle the roof at no cost to me.

Since then, all I get is runaround, excuses, gobbledegook and outright lies from the local Sears Installation Manager in Ottawa and from Sears Customer Service. Be warned. If you need any work done, find another contractor than Sears.

Loans and Debt. New Roof. Review Link:. Sears Roofing. Poor Execution and Customer Service. Sears Home Services: Roofs.